TIMEAI HELPDESK

Turn knowledge into answers.

Bring support content together, prepare it for AI search, and test reliable answers with direct references.

Workspace Prototype English interface · multilingual-ready content

NEW CONTENT

Add a video

Video title Topic or function Required. Used as searchable context for the content. Tags Optional, comma-separated search hints. YouTube link Used for references. For channel discovery and direct download, create a content source and add the video from there.

Transcription source Upload MP4 Send a local video file Direct URL Public download without sign-in

↑ Choose an MP4 video or drop it here Direct video URL

This legacy upload uses the configured locale. The content-source workflow supports per-content language selection, although the current AIToolsApi may still use its configured speech locale.

CONTENT WORKFLOW

Content library

Review and manage the videos, documents and web pages used by Helpdesk.

1 Prepare 2 Review 3 Publish

Search content Content format Content sources Language Processing Status

No content in this knowledge base yet

Add a content source to bring in the first video, document or web page.

CONTENT SOURCES

Manage content sources

Content sources show where content comes from and support repeatable discovery, updates and bulk additions.

Add a content source

Content source name Import method Source URL Enter the channel, playlist, video, document or page address.

DOC Files are selected after the content source has been created.

URL URLs are added after the collection has been created.

CONTENT SOURCES

Your content sources

Find content, check for updates or disable content sources that are no longer in use.

No content sources yet

Add a content source to bring videos, documents or web pages into the knowledge base.

VIDEO DISCOVERY

Videos from YouTube

Search and select videos to add to the Content library. Preparation starts after the videos have been added.

Loading saved videos…

Search videos State

Select visible new videos

0 selected

▶

Find videos to list content from this source.

URL COLLECTION

URLs from

Add exact document and web page URLs, check for changes and select content for the Content library.

URLs, one per line

Content settings Topic or function Tags Content language

Select visible new or changed URLs

0 selected

URL

No URLs have been added to this collection yet.

TimeAI Helpdesk

Answers are grounded in content available in Helpdesk.

Ask the knowledge base

How can I help?

Ask a question about the available help and training content. I will include references when the content supports the answer.

Ask the helpdesk

TIMEAI HELPDESK

How this prototype works

The assistant searches only content published to Helpdesk. If you need more help, you can prepare a support request without starting over.

Add and prepare support content.
Review and publish the prepared content.
Ask a question and open the cited reference.
Review and submit a prepared support request to HelpDesk.

End user

My support requests

See what is happening and whether HelpDesk needs anything from you.

Loading support requests…

HelpDesk

Support request queue

Review requests with their conversation context, attempted solutions, and technical details.

Status Urgency Search

Loading support requests…

Continuous content improvement

Feedback and content gaps

Review automatic content-gap observations, user feedback, and the shared development queue.

Evidence source

Only unhandled evidence is shown. Attach it, create an improvement item, or dismiss it.

Status Type Priority Search

Loading improvement data…

Usage and operations

Prototype insights

See what the prototype measures, what it estimates, and what requires future AIToolsApi support.

Measured Recorded by this prototype Estimated Calculated using configured assumptions Unavailable Requires data not returned by AIToolsApi

Loading usage and operational data…

Measured

Source refreshes

Measured

Prepared content

Measured

Chat requests

Measured

Answer feedback

Measured usage

Processing volume

Video duration: 0 min
Document input size: 0 B
Processing attempts: 0
Indexing attempts: 0
Chat response data: 0 B
Average chat duration: 0 ms

Cost visibility

Transcription estimate

Estimated €0.00

Unavailable Measured total cost

Token usage

AIToolsApi model usage

Prompt tokens0

Completion tokens0

Unavailable Token counts

The prototype never converts characters or response bytes into token counts.

Operational health

Issues and unanswered questions

0Failed imports

0Indexing failures

0Unanswered

Turn knowledge into answers.

Content library

No content in this knowledge base yet

Manage content sources

Your content sources

No content sources yet

Videos from YouTube

Find videos to list content from this source.

URLs from

No URLs have been added to this collection yet.

TimeAI Helpdesk

How can I help?

My support requests

Support request queue

Feedback and content gaps

Prototype insights

Processing volume

Transcription estimate

AIToolsApi model usage

Issues and unanswered questions

Choose how to process the video

Add a document

Normalized document

Delete content source?

Delete content permanently?

Open a support request

Preparing your request

Submitted

Support request details